Design for the Novice…

10 Dec

In the article How to Avoid a Common Product Mistake Many Teams Make, Mark Suster (@msuster) observes

The single biggest mistake most product teams make is building technology for what they believe the user would want rather than what the actual end-user needs

At NEXOR, a large part of our business is providing security enforcing technology for very knowledgeable customers – they know the threats they need to mitigate, and thus what the technology needs to perform. As product vendors we cannot second guess this – every situation has it specific nuisances. Thus at NEXOR we have a three core competencies required to ensure we deliver specifically what a customer needs: a solution architecture, professional services and an engineering capability to mould a solution to the exact customer need. We refer to this as modified-off-the-shelf products.
Mark then goes on to present an approach of

Design for the novice, configure for the pro

Which I also endorse. When designing security enforcing products, I offer a spin on the philosophy

Design for the novice, enable the pro to configure

Security is a fine balance of trade-offs, adjusting security parameters can have unforeseen side effects for the unwary. Again, this is why we have implemented a full knowledge transfer element into the delivery of technology under the CyberShield Secure® offer.

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